It might seem that you have turned off javascripts. We have tried to ensure functionality without, but some functions might not work as intended

Jump to main content
24 May - 07 June 2023

Frequently asked questions

Read more about how Art Gift works. 

Art Gift brought live music to audiences during the Helsinki Festival. Photo: Saara Autere
Art Gift brought live music to audiences during the Helsinki Festival. Photo: Saara Autere

Ordering/booking

Pluss/minus icon

How does the Art Gift order work?

You can order an Art Gift for a loved one from the artgift.fib.no webpage. After placing your order, the Art Gift team will check the availability of the gift and confirm your reservation via SMS and email. In connection with your order, you will also receive a personal link to an information page where you can always check the status of your Art Gift.

Pluss/minus icon

I placed an order using the order page but did not receive an order confirmation. What do I do?

If you placed your order more than 24 hours ago and have not received a single SMS or email, contact us via email on artgift@fib.no.

Pluss/minus icon

To how many addresses can I order an Art Gift? / How many Art Gifts can I order?

Since the number of Art Gifts is limited, each person may only order a Gift for one loved one. The Bergen International Festival also offers plenty of other events to enjoy from 26 May to 09 June. See the full programme for the Bergen International Festival here.

Pluss/minus icon

How many Art Gifts are available?

About 225 Art Gifts will be delivered. Due to the limited availability, we ask that you only order one Art Gift.

Pluss/minus icon

Can I order an Art Gift to an address outside of the Bergen region?

The Art Gifts can only be ordered within Bergen Municipality, but they will be spread out all over the city.

Gift arrival

Pluss/minus icon

How do I recognise an Art Gift artist? / How does the artist find the right place?

We will forward your contact information to the artist, and they will arrive at the address you have provided at the time specified. You can provide additional information related to the meeting place during the order process. The artist can call you before the Art Gift moment begins. Please note that the phone call may come from an unlisted number.

Pluss/minus icon

Do I need to contact the artist separately?

You do not need to contact the artist. The artist will arrive on location based on the information you have provided in the order form.

Pluss/minus icon

Do I need to be present for the Art Gift moment?

Yes, and please remember to meet the artist before the Art Gift moment.

Pluss/minus icon

How will the person for whom I wish to order the Art Gift find out about the gift moment?

When ordering an Art Gift, you commit to being present at the Art Gift moment. Please ensure that your loved one will also be present at the event location before the artist arrives.  You decide whether to let the recipient know about the Art Gift in advance or to let it be a surprise.

Event location and time

Pluss/minus icon

Where and when is the Art Gift performed?

The Art Gift is performed at the address you have provided in the order form at the time specified.

Pluss/minus icon

What would be a good event location for an Art Gift?

We recommend the recipient’s yard as the Art Gift’s location. The gift must be presented at an outdoor location where keeping a safe distance is possible.

Pluss/minus icon

Can the artist be asked to perform the Gift inside the house?

As a rule, an Art Gift is not delivered inside the recipient’s home because it is difficult to maintain safe distances indoors. 

Pluss/minus icon

How much time should I reserve for an Art Gift?

The duration of an Art Gift is about 5–10 minutes from the specified time.

Pluss/minus icon

If it rains, how is an Art Gift performed?

In case of bad weather, it is possible to negotiate with the artist about an alternative performance venue – for example, a nearby bus stop or yard shelter may do the trick!

Pluss/minus icon

My friend works weekends. Can I order an Art Gift to be performed at their workplace?

An Art Gift can also be ordered to be performed at a workplace. We recommend the Gift be performed in a yard or other open space where it is possible to maintain safe distances. Please provide more information about the event location in the Art Gift order form.

Pluss/minus icon

Can I order an Art Gift to an assisted living facility for my mother who suffers from a memory disorder?

An Art Gift can be ordered to an assisted living facility, but the staff should be notified in advance. We recommend the Gift be performed in a yard or other open space where it is possible to maintain safe distances.

Pluss/minus icon

Can I order an Art Gift to our culture club meeting, so that the entire six-person group could enjoy it?

Art Gifts are intimate performances from the gift giver to the recipient. We discourage gatherings for the Art Gift moment.

Pluss/minus icon

Can all persons living in the same household (for example, the entire family) come out to enjoy an Art Gift?

Art Gifts are intimate performances from the gift giver to the recipient. People living in the same household can, however, be present at their discretion as long as safe distances are maintained.

Content

Pluss/minus icon

Do I get to know the Art Gift content and artist beforehand? Can I make a request concerning the content of the Art Gift?

The performer and content of an Art Gift are not revealed in advance. As a rule, the Gifts are about 5-minute-long solo performances by professional Norwegian artists.

Pluss/minus icon

Har Art Gift en aldersgrense?

Art Gifts are suitable for all ages.

Recording an Art Gift

Pluss/minus icon

Can I film or photograph the performance and share it on social media?

You can, and we encourage it. Use the hashtags #festspillene21 and #artgiftbergen to make it easy for us to find your memories!

Pluss/minus icon

Can I and the recipient be photographed during an Art Gift?

If you have given your permission for photographing during the ordering process, a photographer from the Bergen International Festival or the media may arrive. The photographs may be used in Bergen International Festival’s communication or other media. We will try to contact the person who ordered the Gift before any potential photographing.

Changes and cancellations

Pluss/minus icon

What do I do if I am forced to cancel my Art Gift order?

You can cancel both a reserved and an already confirmed Art Gift through the information page (link to this page is found in the Art Gift confirmation sms/e-mail). Please note that the cancellation must be done by 48 hours before the booked time for your Art Gift. 

Pluss/minus icon

Oops! I filled in incorrect contact information, what do I do?

The order page only accepts valid Norwegian phone numbers and addresses in Bergen. If you accidentally filled in incorrect contact information, please contact us as soon as possible via email at artgift@fib.no. We will answer within 24 hours.

Pluss/minus icon

Can I change the time of an Art Gift?

The time of a confirmed Art Gift cannot be changed. If you wish to cancel an Art Gift, do it on the Art Gift information page by 48 hours before your appointed Art Gift booking. 

Pluss/minus icon

Can an Art Gift be delayed/cancelled for reasons I cannot influence?

The Art Gift artist will contact you by phone if the Gift is delayed or faces an insurmountable obstacle. Please note that the phone call may come from an unlisted number. Your Art Gift order may be refused by the production team if the order is incomplete or inappropriate.

Safety

Pluss/minus icon

How is pandemic safety taken into consideration?

Art Gifts are intimate performances from the gift giver to the recipient. We discourage gatherings for the Art Gift moment. The artist is obliged to maintain safe distances during the Art Gift moment – please do not make close contact with the artist (for example, handshakes or hugs)!

Pluss/minus icon

How is general safety taken into consideration?

The production has provided the artists with instructions on handling different situations, and the artist has the right to withdraw from the performance if they feel the situation is not safe.

 

Did you not find an answer? Please contact us at artgift@fib.no.

Did you not find an answer? Please contact us at artgift@fib.no.

Dialog

Connected to chatbot
Hei! Jeg er Festspillenes chatbot. Hva kan jeg hjelpe deg med?